Customer’s right to cancel and Return Policy
1 Orders that have been placed on our website but which have not yet been processed can be cancelled by logging in to our website and choosing the “cancel order” option.
2 Orders that have been shipped may be cancelled by the customer under The Consumer Contracts (information, Cancellation and Additional Chargers) Regulation 2013 by contacting us within 14 days, starting the day after the day on which the goods come into the physical possession of the customer or physical possession of the person the customer has asked us to deliver the goods to or the sales contract consists of an order for multiple goods that are delivered on different days, within 14 days, starting the day after the day on which the last of the goods comes into the physical possession of the customer or the physical possession of the person the customer has asked us to deliver the goods to.
3 The right to cancel does not apply to business customers. We are not obliged to exchange and/or refund purchases from business customers for any reason, apart from exchanges under the warranty policy.
4 When cancelling a contract in accordance with 2 above you must give notice of your intention to cancel the contract and also return the item in question in order to receive a refund. We recommend that you cancel your order in writing. This can be done using our online RMA (Return Merchandise Authorisation) system (which can be found by choosing the “Returns Request” in the account overview) or our Return Request form.
5 The cost of returning your order to us is at your expense. We recommend using a recorded shipping method, as we cannot be held liable for loss or damage while the product is in transit.
6 A full refund will be issued to customer on receipt of the goods deducting any original delivery or express shipping charge as long the order is cancelled with in the 14 days* please review Section 2 for cancellation.
7 You must take reasonable care to ensure the goods are not damaged while in your possession or while in transit.
8 Refunds will be made to the customer via the original payment method within 14 days or earlier of our receipt of returned goods.
9 Goods returned to us must be in resalable state. Customer will be liable for any diminished value to the goods where they have been handled inappropriately.
10 The right to cancel does not cover any type of software which has been unsealed by you. This also covers downloadable software of any type, where you have received a licence code in sealed packaging.
11 If the goods are used you will be subject to a Disk wiping and Reloading fee this will be charged at £60 for PC based systems and £80 for Apple Mac systems.
12 Your statutory rights are not affected.